FAQ
Welcome to our online "user's guide".  Click on any question below to reveal the answer.  If you can't find what you are looking for below, please use the "Contact" option on the main menu to send your question to the webmaster.
 
Updated: March 6, 2021

1 Website
  • chevron_rightHow do I solve my login problems?
    Some users have been frustrated by repeated problems when logging in to the ECE website.  After too many failed attempts, our software will disable your account for security reasons.   Part of the problem is that our software uses a generic error message that doesn’t tell you which one is wrong, username or password.  It just says, "Username or password is not valid".  If you receive this error message, please try the following approach. 
     
    1.    Refer to your notes and carefully re-enter your username and password.  Please remember that spaces are not allowed in your username or password and both usernames and passwords are case sensitive.
    2.    If the problem persists, click the “Forgot Username” link on the login page.   Within two minutes, you will get an email from “Easton Club East” confirming your username.   Try to login again with this username.
    3.    If that does not solve the problem, use the “Forgot Password” link.  You will then get another email with a password reset link.  Without delay, click on the link in the email to create a new password (the reset option expires in three hours).  Once you create your new password, you should be able to login successfully.
    4.    If none of the above work, please let us help.  Use the Contact Us option from the blue Navigation Bar to send a request for help to the Webmaster.  You can do this without a login.
     
  • chevron_rightIs there a User's Guide to the website? Where do I get Help?
    No, there is no formal users guide.  The website is designed to be easy to use and we have added some explanatory text where possible.   We are also using the Frequently Asked Questions (FAQ) feature to provide guidance on issues that have been raised by users.   Hopefully, you can use the many FAQ entries to get the help you need. 
     
    If you have a question that is not yet addressed in an FAQ, please send a note using the "Contact Us" option on the main menu!
  • chevron_rightWhat does the Remember Me option do?
    The Remember Me check box on the login page is a convenient way to skip the logon process.   If you check the Remember Me box, the next time you want to visit the ECE Website, your computer will take you directly to the Public Home Page without the need to enter your username or password.
     
    Some caveats:
    • For security reasons, please do not use the Remember Me option on a public computer.
    • The Remember Me option may not work properly if more than one user logs in from the same device, or if the user logs in from more than one device. 
    • Problems may also arise if the user logs out -- the next time they visit, they'll have to log in again and will need to re-check the Remember Me box to skip the login on future visits.
    • The Remember Me process takes users to the Public Home Page, not the private Resident Home Page which contains news and photos of community events.  There is a Feature Box on the Public Home Page to help Remember Me users quickly navigate to the Resident Home Page. 
  • chevron_rightWhat is the Navigation Bar?
    The Navigation Bar is the blue bar with white text along the top of every website page and highlighted in the screen shot below.   The Navigation Bar has seven main headings.   Each main heading has an associated set of links which appear as a drop down menu when you hover your cursor over the main heading.  Clicking on one of the links takes you to a new website page.   You can think of the Navigation Bar and the drop down menus like a table of contents in a book.  
     
  • chevron_rightCan "Site Search" find all occurrences of a word that I am looking for?
    No, Site Search will only search for content (text) within the HTML pages of our website. It does not search the content of files stored in portable document format (pdf), which includes most of the documents in our Document Library.
  • chevron_rightCan I search for a multiple word phrase?
    Yes and No.  You can type multiple words into the site search box.  However, the search engine will then find all occurrences of either word.   If you are used to using search functions like Google or Microsoft File Explorer, you know that placing the phrase in quotation marks will restrict the results to only those results that match the exact phrase.  Unfortunately, this does not work on our site.  If you use quotation marks in the search box, you will get a very unfriendly error message.   Just hit the back arrow on your browser to recover.
  • chevron_rightCan I delete a message or photo that I posted?
    This website tries to protect information from being deleted accidentally, so only a Website Administrator can delete a photo or message.  If you want to have an item that you have posted taken down, please send a note to the Website Administrator (using the Contact Us function) requesting the item be deleted.
     
    Note: you do have complete control over adding and deleting items from your own profile though.
  • chevron_rightDo different Message Board links go to different Message Boards?
    No.  They are simply different paths to the one and only Message Board.  The Website Committee wants to highlight certain features of the website such as the Message Board.  To do this, we placed additional links on the home page.  For the Message Board, there is a main menu link located under Residents.  There is also a link along the right hand side about mid-way down the page.  And finally, there is a large icon with the phrase "Hi Neighbor" near the bottom of the home page.   All three links take you to the same Message Board.   You can use whichever you prefer!
Documents
  • chevron_rightWhat do those numbers mean in the document names?
    The sequence of numbers used at the beginning of every file name signifies the date of the document.  The sequence is the year followed by month and day (YYYYMMDD).  In many cases, the last two digits indicating the day are not necessary because there is only one document of that name published in any given month.  For example:  201808BoardMinutes.pdf is the August 2018 Board Minutes.   This convention allows all of the files to be listed in chronological order.
Events
Free/For Sale
Message Board
  • chevron_rightHow do I use the Message Board?
    The Message Board is an easy way to exchange information with your ECE neighbors.  You might want to tell others about a great vacation destination, ask a question about your air conditioning system, or share an opinion on ECE activities.  
     
    If you want to start a new topic:
    • Click on "Start a New Topic" at the upper left of the Message Board page;
    • Select a category for your topic;
    • Enter a brief title for your new topic;
    • Enter your message text;
    • Don't forget to click on the green "Submit" button;
    • It's that easy!
    If you want to reply to someone else's posting:
    • Navigate to the posting to which you wish to reply;
    • Click on "Add Reply" in the upper right corner of that specific posting;
    • Enter your reply in the text box;
    • Click on the green "Submit" button.
  • chevron_rightWho can see my message board postings?
    All ECE residents who have logon access to the website plus our Community Manager can see all Message Board posts.   However, none of the postings are available to the general public.
  • chevron_rightWhat is the topic order?
    The topics under each category are listed in chronological order from newest to oldest based on the most recent posting or reply for each topic (not the date of the original posting).   This means the topics with the most recent posting activity are always shown at the top of the list.  The age of the most recent posting or reply is also shown in the far right column. 
     
     
  • chevron_rightHow can I add a new category to the Message Board?
    Suppose you want to post a message but you don't think your subject matter falls logically into any of the available categories.  You should send a message to the Message Board Moderator who can easily add the new category (there is no limit to the number of categories).   Just select "Contact Us" from the main menu and select "Message Board Moderator" from the first drop-down box.  Then describe your new category.
  • chevron_rightHow do I subscribe to the Message Board?
    Navigate to the Message Board from the main menu at the top of any page or use the large icon on the home page.  Then simply click on the light blue "Subscribe" link located on the right-hand side of the page just above the dark blue banner.  Once subscribed, you can fine-tune your subscription by selecting only those Categories which are of interest to you.  Simply click on "My Subscriptions" and then check Categories of interest or uncheck Categories which do not interest you. 
     
    For easy-to-use instructions with visual guides, click on the following link: How to subscribe to the Message Board
     
  • chevron_rightWhat is a Subscription to the Message Board?
    A subscription allows you to stay up-to-date with your topics of interest without having to login to the website every day.  Once you are subscribed, you will receive an automated email with every new ECE posting that meets your selection criteria.  The email will list the Category, Author and Topic for the new message.  If the Topic looks interesting to you, the email has a link to take you directly to the new message so you can read the entire message and if you like, reply to it (aka: adding your two cents).  If the message doesn't interest you, simply delete the email.
  • chevron_rightWhy am I not getting email notices of Message Board posts?
    You must Subscribe to the Message Board in order to receive email notifications.  If you have not Subscribed, please refer to the FAQ on how to Subscribe.
     
    If a new Category has been added to the Message Board, you MUST update your Subscription preferences by checking the box for the new category.  Simply click on "My Subscriptions" and then check all the categories of interest or uncheck categories which do not interest you.   
Photos
  • chevron_rightCan I post a photo album?
    Not at the present time.  If you want to share a photo album with your ECE neighbors, please send your photos in an email to the Website Committee who will post them for you.  You may want to include a brief description of the event.
  • chevron_rightHow do I add my photo to my profile?
    It is easy to add your photo to your personal profile.  This will allow other registered ECE users (and ONLY registered users) to view your photo in the Member Directory.   Here is a step by step guide:
     
    1.  Make sure the photo you want to use is stored on the computer/tablet/phone you are using.
    2.  Login to the ECE website, then click on "Your Profile" in the blue rectangle at the upper right hand corner of the screen.
    3.  This opens a menu of profile options.  Choose the 4th option "Add Profile Photo".
    4.  Then click on the button labeled "Choose File" which will open a file selection box.  Highlight the photo you want to use and click "choose file"
    5.  Click Save
    6.  Please check to make sure your photo is upright!   Click on Update your Photo and rotate the photo if necessary.
  • chevron_rightMy photo is sideways, how can I fix it?
    This is a very common problem.  Fortunately, you can easily rotate any photo that you have posted to any Photo Album.   Navigate to the Photo page on the Residents drop-down menu, then click on "My Photos" on the right side of the screen.   This will display a list of all the photos you have posted in a multi-column format.   The first column allows you to rotate the photo 90 degrees to the left or right or 180 degrees (in case the photo is upside down).   Don't forget to click the green Save button at the bottom of the page!
     
    You can also use this editor to change the title or description of your photos.  You can also delete a photo.  Note: you can only edit or delete photos that you posted.  
     
    PS:  You can also rotate your Profile Photo, if necessary.  Navigate to "Your Profile" in the upper right corner of the screen, then choose "Update Profile Photo", then choose from the drop-down menu of rotation options that appears below your profile photo.
  • chevron_rightWhat is the maximum photo size?
    The maximum file size to upload to our website is 4096 kB  (or 4MB).  The maximum dimension is 4000 pixels (either horizontal or vertical).   If you try to upload a photo which exceeds either of these criteria, you will get an error message alerting you that the file is too big.
     
    This may be a problem for folks with high resolution digital cameras or new smartphones (say 2015 or newer).  As a work-around, you can either reduce the camera resolution (ie reduce the number of megapixels MP) or use a photo editor to reduce the resolution of a photo already recorded.  You can also email the photo to the Website Committee who will post the photo for you.
  • chevron_rightHow do I make my photo size smaller?
    If a photo file size is too large, it cannot be added to our website unless you reduce the file size.   Exactly how to do this depends on what type of computer you use.  
     
    Here is a link to Apple support page for photo management on a Mac:  Apple Mac Photo Management
     
    Here is the link to a similar support page for Microsoft Windows 10:   Microsoft Picture Manager
     
    Here is a step-by-step illustrated guide for using Microsoft Paint to edit photos:   Using Paint to resize an image
Profile
  • chevron_rightCan I change my login user name and password?
    Yes, absolutely. Click on "Your Profile" in the upper right corner of this page. Then click on the "Change Username" or "Change Password" link. Next you will see a form with instructions regarding the acceptable length and composition of your new user name or password.   Usernames must be 8-40 characters long and passwords 8-15 characters.  They can have uppercase or lowercase letters or numbers but NO SPACES.  Also, you may not choose a username that is already being used by another resident.
     
    For example, if the administrator assigned your username as "johnadams"; you may change it to "JohnAdams" or "johnQadams" or "jqadams2" or "johnadams@gmail.com".   You can NOT use "John Adams" (no spaces) or "jqadams" (must be 8-40 characters long).
     
  • chevron_rightCan I restrict the display of my personal information in the Member Directory?
    Yes. Click on “Your Profile” in the upper right corner of this page, then in your profile page select “Update Directory Preferences”, where you can choose to hide your entire profile or portions of it.  Please remember that your profile information is NEVER visible to the general public, only to other ECE residents who sign in and look at the Member Directory. 
     
    You may hide your profile photo, your home address, your email address and/or your telephone number.  For each of these bits of information, you can choose "Everyone can see", "Only Members can see" or "Hidden from all".  Given our website access policy, the "everyone" and "only members" options are effectively the same.  If you choose the "Hidden from all" option, then even your ECE neighbors cannot find it, so please use this option only when absolutely necessary.
  • chevron_rightWhat are all those strange options in My Profile?
    Our new website software has many options that we may never use at ECE.  Many of them are hidden from view but a few cannot be hidden.  For example, in your Profile page, you may see "Event Registrations", "View Transactions", "Level 2 Users" or "Level 3 Users".   None of these are currently in use.  The Website Committee humbly seeks your forbearance for the appearance of these unused options.  Thank you.
Resident Directory
  • chevron_rightWhat should I use, the ECE Community Directory or Resident Directory?
    The ECE Community Directory is published each December.   It includes one list sorted by last name and one sorted by street name.   A paper copy is included in your January Beacon bag.  An electronic copy is also posted online in the Document Library.    The Resident Directory is a separate website tool that can be found on the navigation bar under Residents.    The Resident Directory is an interactive database of ECE residents that can be searched and sorted in a myriad of different ways.
     
    The key difference is that the Community Directory is only updated once per year in December whereas the Resident Directory is updated throughout the year as residents come and go.   Typically the first few changes to the Resident Directory are made by late January.  So, if you want to find new residents, or get an up to date list of residents on your street, you should use the Resident Directory.   If you just forgot the street address of a long-time friend, you can use either directory.
  • chevron_rightHow do I search a Date field in the Resident Directory?
    There are two date fields in the Directory, one for Birthdays and the other Anniversaries.  To search either of these fields, use the "Contains" criteria in the second search box.  In the third box, enter one of the date search options shown below.   To search for a given month, enter the two digit month number followed by a back slash as "mm/".   So January would be 01/ and November 11/ and so forth.   If you want to search for a specific day use a "mm/dd/" format.  So April 2nd would be 04/02/.   The leading zero is important for both months and days.  You will get an "invalid partial date" error message if you don't.   The search results are displayed in alphabetical order by last name.
     
    Date search options:
    month only - mm/
    day only - /dd/
    year only - /yyyy
    month and day - mm/dd/